pokok Terms & Conditions — Your Rights and Obligations

1 Acceptance of Terms

By accessing, registering on, or using any part of the pokok platform — including the website at pokok.bar, any associated mobile-optimised pages, and all games, betting markets, and account services provided therein — you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety.

These Terms & Conditions constitute a legally binding agreement between you ("the Player", "you", "your") and pokok ("the Company", "we", "us", "our"). If you do not agree with any provision of these Terms & Conditions, you must immediately cease using the pokok platform and close your account.

Your continued use of the pokok platform following any update or revision to these Terms & Conditions constitutes your acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically to remain informed of any changes.

2 Eligibility Requirements

Use of the pokok platform is subject to the following eligibility requirements, all of which must be satisfied simultaneously at all times during your use of the platform:

• You must be at least 21 years of age. pokok strictly enforces a 21+ age policy and reserves the right to request government-issued identification documents to verify your age at any time.
• You must be a natural person (not a corporation, partnership, trust, or other legal entity) acting on your own behalf.
• You must not be a resident of, or be accessing the platform from, any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You must not be a current or former employee, contractor, director, agent, or immediate family member of a current or former employee of pokok or any of its affiliated companies or game providers.
• You must not currently be subject to a voluntary or mandatory self-exclusion order, either through pokok's own responsible gaming tools or through any external self-exclusion register.
• You must have full legal capacity to enter into a binding contract under the laws applicable to your place of residence.

3 Account Registration & Verification

3.1 Registration

To use the betting and casino services available on pokok, you must register a player account. During registration you are required to provide accurate, complete, and current information including your full legal name, date of birth, email address, mobile number, and preferred payment method details. Providing false or misleading information during registration is a material breach of these Terms & Conditions and may result in immediate account closure.

3.2 One Account Per Player

Each player is permitted to hold only one registered account on pokok. Opening, using, or attempting to open more than one account — whether under the same identity or different identities — is strictly prohibited. Any duplicate accounts identified by pokok will be closed and any balances associated with secondary accounts may be forfeited, subject to investigation.

3.3 Know Your Customer (KYC) Verification

pokok is required to conduct Know Your Customer (KYC) verification on all registered accounts. You may be required to submit one or more of the following documents at any stage:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address dated within the last three months (utility bill, bank statement, or government correspondence)
• Proof of payment method ownership (screenshot of bKash or Nagad wallet registered in your name)
• Source of funds declaration for high-volume accounts

Failure to complete KYC verification within the timeframe specified by pokok may result in temporary suspension of withdrawal functionality until verification is completed satisfactorily.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your login details with any third party. pokok will never ask you for your password through any channel. You agree to notify pokok immediately at [email protected] if you suspect any unauthorised access to your account. pokok shall not be liable for any losses arising from your failure to maintain the security of your account credentials.

4 Deposits & Payment Methods

4.1 Accepted Payment Methods

pokok currently accepts deposits via the following payment methods available to players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods may vary and is subject to change at pokok's discretion. The current list of active payment methods is always displayed on the Deposit page within your logged-in account.

4.2 Minimum and Maximum Deposits

The minimum deposit amount is ৳200. Maximum deposit limits vary by payment method and account verification status. Specific deposit limits applicable to your account are displayed at the point of deposit within your account dashboard. pokok reserves the right to modify deposit limits at any time with reasonable notice to affected players.

4.3 Deposit Processing

Deposits made via bKash, Nagad, and Rocket are typically credited to your pokok account within minutes of the transaction being confirmed by the payment provider. Deposits via bank transfer may take up to one business day to process. pokok is not responsible for delays caused by payment providers, banking systems, or network connectivity issues outside of our control.

4.4 Currency

All transactions on pokok are processed in Bangladeshi Taka (BDT, ৳). If a transaction is initiated in another currency, it will be converted to BDT at the prevailing exchange rate at the time of processing. Currency conversion charges, if any, are the responsibility of the player.

5 Withdrawals

5.1 Withdrawal Eligibility

Withdrawal requests may only be submitted by fully verified players. A player whose KYC documentation remains incomplete or whose account is under review for any reason may have their withdrawal request placed on hold until the relevant review is concluded. pokok processes withdrawal requests in good faith and aims to resolve all pending reviews within a reasonable timeframe.

5.2 Withdrawal Processing Times

Withdrawal requests to bKash and Nagad are typically processed within 15 minutes of approval, 24 hours a day, seven days a week. Withdrawals via bank transfer may take up to two business days. Processing times may be extended during periods of high transaction volume, system maintenance, or where additional verification is required.

5.3 Minimum and Maximum Withdrawals

The minimum withdrawal amount is ৳500. Maximum withdrawal limits per transaction and per day are displayed within your account settings and may vary according to your account tier and verification status. Players wishing to withdraw amounts above the standard daily limit may contact [email protected] to request a manual high-value withdrawal review.

5.4 Withdrawal Method

Withdrawals must be made to a payment method registered in your own name and previously used to deposit funds into your pokok account. pokok does not process withdrawals to third-party accounts under any circumstances. This policy exists to prevent money laundering and to protect all parties involved in the transaction.

5.5 Withholding of Withdrawals

pokok reserves the right to delay or withhold any withdrawal where there are reasonable grounds to suspect: fraud, money laundering, breach of these Terms & Conditions, unresolved bonus wagering requirements, incomplete verification, or ongoing investigation of account activity. In such cases, pokok will notify the player of the reason for the delay and the steps required to resolve the matter.

6 Bonuses & Promotions

6.1 General Bonus Policy

pokok offers a range of promotional bonuses including welcome bonuses, deposit match bonuses, free bets, cashback offers, and seasonal promotions tied to events such as BPL, Eid, Pohela Boishakh, and Victory Day. All bonuses are subject to specific terms and conditions that are published at the point of offer. Players are advised to read all bonus terms carefully before opting in.

6.2 Wagering Requirements

Unless otherwise stated in the specific bonus terms, all bonuses are subject to a minimum wagering requirement before any winnings derived from bonus funds can be withdrawn. Wagering requirements, valid games, minimum odds, time limits, and maximum bet sizes are all disclosed in the individual promotion terms. Attempting to withdraw bonus-derived winnings before meeting the stated wagering requirements will result in forfeiture of the bonus and any associated winnings.

6.3 Bonus Abuse

pokok takes bonus abuse seriously. The following activities are considered bonus abuse and may result in bonus cancellation, withdrawal refusal, and/or permanent account closure:

• Creating multiple accounts to claim the same bonus more than once
• Using automated betting patterns designed to exploit bonus wagering requirements
• Colluding with other players to meet wagering requirements artificially
• Placing bonus bets exclusively on low-risk outcomes to exploit offer structures
• Providing false information to qualify for a targeted or restricted promotion

6.4 Modification and Withdrawal of Offers

pokok reserves the right to modify, suspend, or permanently withdraw any promotional offer at any time and without prior notice. Where a player has already opted into a promotion, the terms in force at the time of opt-in will continue to apply to that player's existing bonus balance. No compensation is payable for the withdrawal of any future promotional offer.

7 Betting Rules & Game Conduct

7.1 Bet Acceptance

All bets placed on pokok are subject to acceptance by the Company. pokok reserves the right to decline, limit, or void any bet at its sole discretion, including but not limited to situations where: the bet exceeds permitted stake limits, the odds offered were the result of a technical error, the event subject to the bet has already commenced at the time of placement, or the bet is suspected to have been placed in bad faith.

7.2 Errors and Malfunctions

In the event of a manifest error in odds, game outcome, or payout calculation — whether caused by human error, software fault, or data feed malfunction — pokok reserves the right to void the relevant bets or correct the payout to the accurate amount. "Manifest error" means an obvious and palpable mistake that a reasonable person would readily identify as incorrect. pokok's decision on manifest errors is final and binding.

7.3 Cricket and Sports Betting Rules

Cricket betting markets on pokok — covering BPL, IPL, T20 World Cup, ICC tournaments, and all Bangladesh Tigers international fixtures — are governed by the specific market rules displayed alongside each market at the point of bet placement. In the event of abandonment, postponement, or cancellation of a sporting event, bets will be settled in accordance with the rules applicable to that specific market type, as published in the Sports Betting Rules section of the platform.

7.4 Casino and Slot Game Rules

All casino games and slot titles available on pokok use certified Random Number Generation (RNG) technology, independently tested by recognised testing laboratories. The rules of each individual game are accessible from within the game interface. All game outcomes are final once the result is displayed on screen. Disconnection during a game round will be handled in accordance with the game provider's disconnection policy, and the outcome of the interrupted round will be determined by the server-side game state at the time of disconnection.

8 Prohibited Activities

The following activities are strictly prohibited on the pokok platform. Engaging in any prohibited activity may result in immediate account suspension, permanent closure, forfeiture of all account balances, and referral to appropriate law enforcement authorities:

• Multi-accounting: Opening, using, or controlling more than one registered account on pokok, whether under the same name or different identities.
• Automated Betting: Using bots, scripts, macros, artificial intelligence tools, or any other automated mechanism to place bets or interact with the platform without human direction.
• Fraud and Deception: Providing false identity information, using stolen payment credentials, or engaging in any form of deceptive behaviour to obtain financial advantage on the platform.
• Money Laundering: Using the pokok platform for any purpose connected with the laundering of proceeds of crime or any other financial crime, as defined under applicable Bangladeshi law and international standards.
• Collusion: Coordinating with other players to influence the outcome of any game, event, or market available on the platform.
• Exploitation of Technical Vulnerabilities: Deliberately exploiting any bug, glitch, or software vulnerability in the platform or any game to gain an unfair financial advantage. Any winnings obtained through exploitation will be voided.
• Third-Party Betting: Placing bets on behalf of, or at the instruction of, another person. Your account must be used solely by you, for your own entertainment and at your own financial risk.
• Chargebacks: Initiating fraudulent chargebacks or payment reversals through your payment provider for deposits that have been legitimately received and credited to your pokok account.

9 Intellectual Property Rights

All content on the pokok platform — including but not limited to the website design, layout, graphics, logos, icons, images, text, game interfaces, software, data compilations, and the pokok brand name itself — is the exclusive intellectual property of the Company or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pokok platform for personal entertainment purposes only. This licence does not permit you to: reproduce, modify, distribute, publish, transmit, display, reverse engineer, or create derivative works from any content on the platform without the prior written consent of pokok.

Any unauthorised use of pokok's intellectual property is a breach of these Terms & Conditions and may constitute a violation of applicable intellectual property law. pokok reserves all rights not expressly granted in this licence.

10 Privacy & Data Protection

pokok collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By registering an account on pokok, you consent to the collection and processing of your personal data as described in the Privacy Policy.

The categories of personal data collected by pokok include: identity information, contact details, financial transaction records, device and browser data, and gameplay activity logs. This data is used for the purposes of account management, payment processing, KYC verification, fraud prevention, responsible gaming compliance, and service improvement.

pokok will not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Data may be shared with regulated payment processors, game providers, and legal authorities where required by applicable law. For full details of how your data is handled, please review our Privacy Policy.

11 Responsible Gaming

pokok is committed to promoting responsible gambling practices and to protecting vulnerable individuals. We provide the following responsible gaming tools to all registered players, accessible at any time from within your account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Set a maximum loss threshold for a defined period. Once reached, further betting activity is suspended for the remainder of that period.
• Session Time Reminders: Receive automated notifications after a specified period of continuous play to help you stay aware of time spent on the platform.
• Cooling-Off Periods: Temporarily suspend access to gambling services for a self-selected period (24 hours, 7 days, or 30 days).
• Self-Exclusion: Request a permanent or long-term exclusion from the platform. Self-exclusion is processed within 24 hours and cannot be reversed for the duration of the exclusion period.

If you are concerned about your gambling behaviour, or that of someone you know, we urge you to visit our Responsible Gaming page for detailed guidance, self-assessment tools, and contact details for external support organisations available to players in Bangladesh. pokok is for adults aged 21 and above only.

12 Limitation of Liability

To the fullest extent permitted by applicable law, pokok shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the platform, including but not limited to: loss of profits, loss of data, loss of goodwill, service interruption, or the cost of substitute services, even if pokok has been advised of the possibility of such damages.

pokok's total aggregate liability to you for any direct damages shall not exceed the total net deposits made to your account in the 12 months immediately preceding the event giving rise to the claim.

pokok does not warrant that the platform will be available at all times or that it will operate without interruption or error. Scheduled and unscheduled maintenance, technical faults, or circumstances beyond our control may cause temporary service disruption. pokok will use reasonable commercial endeavours to restore service as quickly as possible in such circumstances.

13 Amendments to These Terms

pokok reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they significantly affect your rights or obligations as a player — pokok will provide reasonable notice of the changes via the email address registered to your account and/or via a prominent notice on the platform prior to the changes taking effect.

Where changes are non-material — such as corrections of typographical errors, clarifications of existing provisions, or updates reflecting changes in applicable law — they may take effect immediately upon publication without prior notice.

The date of the most recent revision to these Terms & Conditions is displayed at the top of this page. Your continued use of the pokok platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions.

14 Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the Company's place of incorporation, to the extent consistent with applicable law in Bangladesh.

In the event of a dispute between you and pokok, we encourage you to contact our customer support team in the first instance. Our support team is available 24 hours a day, seven days a week, and will make every reasonable effort to resolve your concern promptly and fairly. The majority of disputes are resolved at this stage without the need for further escalation.

Where a dispute cannot be resolved through direct communication with our support team, the matter may be referred to a recognised independent dispute resolution body. Details of the applicable dispute resolution process will be provided to the player at the time the dispute is escalated.

Nothing in this section shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where such relief is necessary to prevent irreparable harm.

15 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any other aspect of the pokok platform, please contact our support team using the details below. All contact details must be used as plain reference — do not attempt to initiate financial transactions or account changes via email.

Email: [email protected]

WhatsApp: +880 1700 000000

Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)