pokok Frequently Asked
Questions — Your Complete Guide

The minimum age to register and play on pokok is 21 years. This is a strict requirement — all players must be at least 21 years old to open an account, deposit, or place any bet. During identity verification, pokok requires valid national ID documents to confirm age. Accounts found to belong to players under 21 are closed immediately and any balance is forfeited.

Account verification on pokok requires you to submit a clear photo of your National ID Card (NID) or passport, along with a selfie holding the document. You can upload these documents from the Verification section of your account settings. Most verifications are reviewed and approved within 24 hours. Verified accounts have higher withdrawal limits and access to all promotional offers.

To reset your pokok password, click the "Forgot Password" link on the login page and enter your registered email address or mobile number. A password reset link or OTP will be sent to you within a few minutes. Follow the instructions in that message to set a new password. If you do not receive the reset message, check your spam folder or contact support at [email protected].

No — each player is permitted to hold only one pokok account. Opening multiple accounts is a violation of pokok's Terms and Conditions and can result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you believe a duplicate account was created by mistake, contact our support team as soon as possible to have the duplicate closed before any action is taken.

To deposit via bKash on pokok, log in to your account and go to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit (minimum ৳200), and confirm. You will be shown a pokok bKash merchant number — send the exact amount from your bKash app using the "Send Money" or "Payment" option, then submit your bKash transaction ID on the pokok deposit form. Deposits are credited within 5 minutes.

Nagad deposits on pokok are processed within 5 to 10 minutes during normal operating hours. The process mirrors the bKash flow: select Nagad on the deposit page, send the specified amount to pokok's Nagad merchant number from your Nagad app, and submit your transaction ID. If your deposit has not appeared after 15 minutes, contact pokok's 24/7 live support with your Nagad transaction reference number for quick resolution.

The minimum deposit amount on pokok is ৳200 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum deposit is ৳500. There is no maximum single deposit limit set at the platform level, though your personal deposit limits (which you can configure in account settings) may apply.

The minimum withdrawal amount on pokok is ৳500 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfers, the minimum is ৳1,000. Withdrawals are subject to account verification — unverified accounts cannot process withdrawals. Once your account is verified and your withdrawal request is submitted, funds are typically delivered within 30 minutes to 6 hours depending on the method and time of day.

pokok does not charge any platform fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own standard transaction charges when you send money. These are set by the payment provider, not by pokok, and are outside our control. We recommend checking your bKash or Nagad app for their current fee schedule before initiating a transfer.

To bet on cricket on pokok, navigate to the Cricket section from the main menu. You will find pre-match and live markets for BPL, IPL, T20 World Cup, ODI internationals featuring the Bangladesh Tigers, and other major tournaments. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet slip. Live betting allows you to place bets as the match is in progress.

pokok offers slots from certified providers including Pragmatic Play, NetEnt, and Microgaming, all of which publish independently verified RTP figures. Most slots on pokok carry an RTP between 94% and 97%, with specific figures displayed on each game's information panel. RTP is a long-term statistical measure and does not guarantee individual session results — it reflects the expected return over millions of spins across all players.

Yes — pokok is fully optimised for mobile browsers on both Android and iOS devices. The entire platform, including cricket betting, live casino, slots, and account management, works seamlessly through your phone's browser without requiring any app download. Simply visit pokok.bar on your mobile browser for a smooth, responsive experience. A dedicated app may also be available — check the website for the latest download option.

Go Rush is a crash-style game available on pokok where a multiplier rises from 1x upward and can crash at any random point. Before each round starts, you place a bet in BDT and optionally set an auto-cashout multiplier. Your goal is to cash out before the multiplier crashes — if you cash out in time, your stake is multiplied by the current value. If the game crashes before you cash out, your stake is lost. Each round's outcome is provably fair and independently determined.

Shade Dragon Fishing is an arcade-style fishing game on pokok where players shoot at fish on screen to earn points and cash prizes. Each fish has a different value and requires different amounts of ammunition to catch. Players spend BDT credits per shot and earn payouts based on the fish they successfully catch. The game is a popular choice among pokok players who prefer skill-influenced gameplay over pure chance-based slot mechanics.

pokok offers a welcome bonus to newly registered and verified players on their first deposit. The exact bonus percentage and maximum amount are displayed on the Promotions page and may vary based on active campaigns. Typical welcome offers include a deposit match bonus — for example, a 100% match up to ৳10,000 — credited to your account upon your first qualifying deposit. Always read the applicable terms and wagering requirements before claiming any bonus.

Bonus funds on pokok are subject to wagering requirements before they can be withdrawn. The standard wagering requirement for most bonuses is 20x the bonus amount — meaning a ৳1,000 bonus must be wagered ৳20,000 in total eligible bets before any winnings derived from that bonus become withdrawable. Specific wagering terms for each promotion are displayed in the Promotions section of your account. Real-money deposits are always withdrawable without wagering conditions.

To claim a bonus on pokok, visit the Promotions section while logged in and select the offer you wish to claim. Some bonuses are applied automatically on your next deposit; others require you to enter a bonus code at the deposit stage. If a code is needed, it will be displayed on the promotion's detail page. Bonuses cannot be applied retroactively to deposits made before the claim was initiated, so always activate the offer first.

Yes — pokok operates a loyalty programme that rewards regular players with points for every real-money bet placed across cricket, slots, live casino, and crash games. Accumulated points can be redeemed for bonus credits or cashback. High-volume players are invited to pokok's VIP tier, which offers personalised account management, faster withdrawals, exclusive deposit bonuses, and invitations to special tournaments. Contact support to learn more about your current loyalty status.

pokok is a safe and reliable platform that uses 256-bit SSL encryption to protect all data transmissions between your device and our servers. Your personal and financial information is never shared with third parties without your consent. Games on pokok are supplied by certified providers whose RNGs (random number generators) undergo regular independent audits to ensure fair outcomes. pokok is committed to responsible gaming and player protection across all its services.

pokok operates as an online entertainment platform serving the Bangladesh market. We use generic, safe phrasing in line with platform policy: pokok is committed to providing a safe, fair, and secure gaming experience. Players are responsible for understanding the laws and regulations applicable to online gambling in their own jurisdiction. pokok recommends that all players review their local rules before registering and playing on the platform.

To self-exclude from pokok, contact our support team at [email protected] with the subject line "Self-Exclusion Request", including your registered username and your preferred exclusion period (minimum 6 months or permanent). Your account will be closed within 24 hours of the request being confirmed, and all marketing communications will stop immediately. Self-exclusion cannot be reversed during the chosen period — this is by design, to protect players who need a genuine break.

You can set daily, weekly, or monthly deposit limits on pokok by going to Account Settings and selecting the Responsible Gaming section. Enter your preferred limit in BDT and confirm. Limits take effect immediately. Reducing a limit is instant; increasing a limit requires a 7-day cooling-off period before the higher amount applies. This prevents impulsive decisions made during play from undermining your longer-term budget intentions.

If a game freezes mid-session or a bet remains unsettled longer than expected on pokok, first refresh your browser and check your account's Bet History to see whether the round was recorded. If the bet does not appear or shows the wrong outcome, contact pokok support immediately with your username, the game name, the approximate time of the issue, and any transaction or round ID you can see. pokok logs all game sessions server-side, so disputed rounds can be reviewed and resolved accurately.