Responsible Gaming at
pokok — Play Smart, Stay Safe
pokok is committed to creating a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework gives you the tools and knowledge to keep gambling a positive experience — and to get help if it ever stops being one.
Six Pillars of Responsible Gaming at pokok
Every feature listed below is built directly into your pokok account and is accessible at any time. Your wellbeing is not an afterthought — it is a core part of how we operate.
Strict 21+ Age Verification
Every player who registers on pokok must pass a rigorous age verification process before they can place any bet or access any game. We use document-based identity checks to confirm that all players are at least 21 years of age, in keeping with our zero-tolerance policy on underage gambling. If age cannot be confirmed, the account is suspended immediately pending review.
Deposit Limit Controls
pokok allows every registered player to set daily, weekly, and monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory 7-day cooling-off period. This tool puts you firmly in control of how much money you bring onto the platform, helping you stick to a budget that suits your personal finances.
Session Time-Out
Taking a break is easy with pokok's session time-out feature. You can set a temporary pause on your account for periods ranging from 24 hours to 6 weeks. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. This feature is ideal for players who feel they need a short-term break without permanently closing their account. Time-outs cannot be reversed early once activated.
Self-Exclusion Programme
For players who believe they need a longer or permanent break from gambling, pokok offers a full self-exclusion programme. Players can self-exclude for a minimum of 6 months or request a permanent closure. During self-exclusion, your account is fully locked, all marketing communications are stopped, and re-registration attempts are blocked. To apply, contact our support team at [email protected] with the subject line "Self-Exclusion Request".
Reality Check Reminders
pokok's reality check feature sends you an in-session notification at regular intervals — every 30, 60, or 90 minutes, based on your preference — to remind you how long you have been playing and how much you have wagered in that session. These prompts are designed to prevent the loss of time and perspective that can sometimes accompany extended play sessions, particularly in live casino or crash game environments.
Trained Support Team
Our 24/7 customer support team includes staff specifically trained in responsible gaming conversations. If you reach out to us expressing concern about your gambling habits — whether for yourself or on behalf of someone else — we will respond with empathy, discretion, and practical guidance. We can help you activate any of the protection tools listed on this page and connect you with additional resources if needed.
Recognising Problem Gambling
Gambling is designed to be entertaining. For the vast majority of players on pokok, it remains exactly that — a fun, engaging pastime. However, for a smaller number of people, gambling can develop into a pattern of behaviour that causes harm. Recognising the early warning signs is the most important step toward getting help.
Problem gambling is not defined by how much money is lost or how often a person plays. It is defined by the negative impact gambling has on a person's life — their finances, relationships, mental health, and daily functioning. It can affect anyone, regardless of income level, age, or background.
Common Warning Signs
- Spending more time or money on gambling than you originally intended
- Chasing losses — continuing to play in an attempt to win back money already lost
- Feeling anxious, irritable, or restless when you are not gambling
- Neglecting work, family, or social commitments because of gambling activity
- Borrowing money or selling assets to fund gambling
- Lying to family members or friends about how much you gamble
- Using gambling as a way to escape stress, depression, or other emotional difficulties
- Failed attempts to cut down or stop gambling despite wanting to
If you recognise any of these signs in yourself or someone you know, please do not wait. Reach out to our support team immediately or activate a self-exclusion directly from your pokok account settings. Early action makes a significant difference.
Self-Assessment Checklist
Answer the following questions honestly. If you answer "yes" to three or more, we strongly encourage you to use one of pokok's player protection tools or speak with our support team.
Have you ever gambled with money that was set aside for essential expenses like rent, food, or bills?
Have you ever tried to win back money you had already lost, only to lose even more?
Have you ever lied to a family member or friend about how much money you spent gambling?
Do you feel that you need to gamble with increasing amounts of money to get the same sense of excitement?
Have you ever felt restless, irritable, or unable to focus when you have not been able to gamble?
Has gambling ever negatively affected your work, studies, or personal relationships?
Have you ever borrowed money, sold personal items, or taken out a loan in order to fund gambling?
Have you made multiple attempts to stop or reduce your gambling but found that you were unable to?
This checklist is provided for self-reflection purposes only and does not constitute a clinical assessment. If you are concerned about your gambling behaviour, speaking with a trained professional is always the recommended course of action.
How to Use pokok's Safety Tools
All responsible gaming tools are available directly within your pokok account. Here is a step-by-step overview of each tool and how to activate it.
Set Your Deposit Limit
Log in to your pokok account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly cap in Taka (৳). The limit activates instantly. Any attempt to deposit beyond your cap will be blocked automatically by the system.
Enable Reality Checks
Go to Account Settings → Responsible Gaming → Reality Check. Select your preferred notification interval (30, 60, or 90 minutes). A pop-up will appear during active sessions showing your session duration and total wagers. You can choose to continue or end the session at each prompt.
Activate a Time-Out
Navigate to Account Settings → Responsible Gaming → Time-Out. Select a period from 24 hours up to 6 weeks. Your account will be immediately suspended for the selected duration. No deposits, bets, or logins are possible during a time-out. The period cannot be shortened after activation.
Request Self-Exclusion
Contact our support team at [email protected] with the subject line "Self-Exclusion Request". Provide your registered username and preferred exclusion duration (minimum 6 months or permanent). Your account will be closed within 24 hours of the request. All marketing and promotional emails will cease immediately upon confirmation.
Responsible Gaming — Our Core Principles
At pokok, responsible gaming is not a regulatory checkbox — it is a genuine commitment that shapes how we design our platform, train our staff, and engage with our player community across Bangladesh. The following principles guide every decision we make in this area.
Gambling Is Entertainment, Not Income
pokok encourages all players to treat gambling as a form of entertainment — the same way you might think about going to the cinema or a cricket match. The money you spend on gambling should be money you can comfortably afford to lose. It should never be viewed as a strategy for generating income, clearing debt, or solving financial problems. The house edge in casino games and the margin in sports betting means that over a long period, most players will spend more than they win. This is simply the nature of the activity.
Set a Budget Before You Play
Before every session on pokok, we recommend deciding in advance how much you are willing to spend. Use our deposit limit tool to enforce this budget at the platform level. Once your budget is spent, end the session. Do not top up your account mid-session in response to losses. A pre-set budget is the single most effective habit you can build to keep gambling enjoyable over the long term.
Never Chase Losses
Chasing losses — increasing your bets or continuing to play in an attempt to win back money you have already lost — is one of the most common and dangerous patterns in problem gambling. Losses are a normal part of gambling. When you hit your session loss limit, the correct response is to stop, not to increase your stake. pokok's deposit limit tools are specifically designed to make it easier for players to honour this principle in practice, even when the temptation to chase is strong.
Keep Gambling in Balance With Your Life
Gambling should occupy a reasonable and proportionate place in your leisure time. If you find that thoughts about gambling are crowding out other activities — spending time with family, pursuing hobbies, keeping up with work or studies — this is a signal worth paying attention to. pokok's reality check and session time-out tools are specifically designed to help players maintain this balance by introducing deliberate pauses and prompts during gameplay.
Protect Minors on Shared Devices
If you share a device with children or younger family members, it is your responsibility to ensure that they cannot access the pokok platform. We recommend using password protection on your device and logging out of your pokok account after each session. Do not share your login credentials with anyone. If you are concerned that a minor may have accessed gambling content on your device, please contact our support team and we will advise on the appropriate steps to take.
Alcohol, Stress, and Emotional State
Playing while under the influence of alcohol or when in a state of emotional distress — following an argument, a difficult day at work, or a period of financial anxiety — significantly impairs judgment and increases the risk of impulsive or harmful betting decisions. pokok strongly advises against playing in any of these states. If you notice a pattern of gambling as a coping mechanism for stress or negative emotions, this is a sign that the activity may be moving beyond entertainment and into problem territory.
Important Reminder: Gambling involves real financial risk. No outcome on the pokok platform — whether in a cricket betting market, a slot game, or a live casino table — is guaranteed. Always gamble within your means, and never risk money that is needed for essential living expenses. pokok is for entertainment only.
Contact Our Responsible Gaming Team
If you are concerned about your gambling — or about the gambling habits of someone you care about — our dedicated support team is available around the clock. Every query is handled with complete confidentiality and without judgment. You do not need to be in crisis to reach out; we are here to help at every stage, whether you simply want to ask a question about deposit limits or need to activate an immediate self-exclusion.
When contacting us about a responsible gaming matter, please include your registered username and a brief description of the support you need. We aim to respond to all responsible gaming requests within one hour, regardless of the time of day.
Useful Reminders
- Only gamble with money you can afford to lose — never with funds reserved for rent, food, or bills.
- Set deposit and time limits before each session, not during it.
- Take regular breaks — our reality check tool will remind you during long sessions.
- Never gamble under the influence of alcohol or when feeling emotionally distressed.
- Do not share your account login with anyone — keep your gambling activity private and secure.
- Stop chasing losses — walk away when you reach your budget, regardless of the outcome.
- pokok is strictly for adults aged 21 and above. Keep devices locked to prevent access by minors.
Enjoy pokok — Safely and Confidently
Now that you know how pokok supports responsible gaming, explore everything our platform has to offer — from live cricket betting to premium slots and a full live casino experience. Play smart, stay in control, and enjoy every session.